- Shipping Timeframe: Orders are typically processed within 2-3 business days from the date of purchase, excluding weekends and holidays.
- Shipping Method: We use standard shipping methods for deliveries within our specified regions.
- Shipping Charges: Shipping fees are calculated at checkout and are based on the destination and weight of the order.
- Cancellation before Shipping: Customers can cancel their order at no additional cost if the cancellation request is made before the item has been shipped.
- Cancellation after Shipping: Once an order has been shipped, it cannot be canceled.
- Damaged Items: In the unfortunate event that your item arrives damaged, please contact us within 48 hours of receiving the order with photographic evidence of the damage. We will provide a full refund for the damaged item.
- Non-Returnable Items: We do not accept returns for any reasons other than the item arriving damaged.
- Damaged Item Refunds: Refunds for damaged items will be processed once we have received and inspected the photographic evidence of the damage.
- No Refunds for Non-Damaged Items: We do not offer refunds for any other reasons besides the item being damaged upon arrival.
Please note that these policies are subject to change at our discretion. For any inquiries or concerns regarding your order, feel free to contact our customer service team at firstname.lastname@example.org